Shipping policy

 

Shipping Policy

Effective Date: 01/07/2024

Thank you for shopping at wesouq.com (the "Site"). We strive to provide a seamless shopping experience, including efficient and reliable shipping services. Please read our shipping policy carefully to understand your options and obligations regarding shipping.

1. Free Shipping Eligibility

We are pleased to offer free shipping on all orders delivered within the United Arab Emirates (UAE) when the total order amount reaches or exceeds 100 AED.

2. Shipping Rates

For orders below 100 AED, a flat shipping rate of [Amount] AED will apply.

3. Shipping Methods

We utilize trusted shipping partners to ensure prompt and secure delivery of your orders. Depending on your location and the size of your order, shipping methods may include standard delivery services.

4. Shipping Times

Estimated shipping times vary depending on the destination within the UAE and the shipping method selected. Generally, orders are processed and shipped within [Number] business days from the date of purchase. Please note that delays may occur during peak seasons or due to unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the provided tracking number on our website or directly through the shipping carrier's website.

6. International Shipping

At this time, we only offer shipping within the UAE. We do not ship internationally.

7. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or regulatory requirements. Please review product descriptions for any specific shipping limitations.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at support@wesouq.com

By placing an order on wesouq.com, you agree to comply with our shipping policy as stated above. We reserve the right to update or modify this shipping policy at any time without prior notice.